Terms & Conditions

By using this website, you agree to be bound by the Terms and Conditions set out below. References in these Terms and Conditions to “we,” “us,” and “Lux Cheveux” refer to Lux Cheveux, Inc.

1. ONLINE SHOPPING

We take care to ensure that all prices, pictures, and descriptions of products appearing on the website are correct. We have made every effort to display the appearance, colors, textures, and finishes of our products as accurately as possible. However, what you see will depend on your monitor and computer equipment; therefore, we cannot guarantee that the product images are an accurate representation of the actual merchandise.

Please refer to our Returns Policy available on our website if you are dissatisfied with your purchase.

From time to time, we may restrict access to some parts or all of the Lux Cheveux website due to maintenance, updates, or improvements.

2. ORDER PROCESSING

Orders require 2–3 business days to process, regardless of the shipping option selected.

We ship Monday through Friday, excluding weekends and holidays. Orders placed on a Monday will generally ship on Tuesday, Wednesday, or Thursday, depending on processing times.

You will receive a shipping confirmation email with your tracking number once your order has shipped.

All orders placed through this website are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Products being out of stock
• Inability to obtain payment authorization
• Pricing or product description errors
• Technical or system failures
• Suspected fraudulent activity

Once your order has been placed, you will receive an email confirming your order details, including the products purchased and your selected payment method.

3. TRACKING YOUR ORDER

After your order has been processed (2–3 business days), you will receive a tracking number via email.

Tracking information may take up to 24 hours to become active after it has been issued by the shipping carrier.

4. ORDER CANCELLATIONS

If you wish to cancel your order before it has been dispatched, please email us at luxcheveinc@gmail.com or submit a request through our Contact Us page.

Please include your order number and reason for cancellation.

Because we begin processing orders as quickly as possible, we cannot guarantee cancellation once an order has entered the fulfillment process.

If your cancellation request is approved, you will receive a confirmation email.

5. RETURN POLICY

Please refer to our Returns Policy available on our website for complete information regarding returns, exchanges, and eligibility requirements.

6. PAYMENT METHODS

All prices are listed in U.S. Dollars (USD).

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• PayPal

We take reasonable precautions to protect your payment information.

Our website uses industry-standard Secure Socket Layer (SSL) encryption technology to safeguard personal information including your name, address, and payment details.

By placing an order, you authorize Lux Cheveux to transmit and obtain information from financial institutions and payment processors when necessary to verify your identity, authorize payment, prevent fraud, and complete your transaction.

7. PRICING POLICY

Although we strive to ensure all pricing displayed on our website is accurate, errors may occasionally occur.

If an error is discovered after your order has been placed, we will contact you promptly.

You may choose to:

• Confirm your order at the correct price; or
• Cancel the affected order.

If we are unable to reach you, the affected portion of your order will be cancelled.

8. PRODUCT AVAILABILITY

All products are subject to availability.

Items that become unavailable after an order has been placed will not be charged, and customers will be notified as soon as possible.

Prices may change without notice.

9. MEMBER ACCOUNT

Creating an account may require selecting a password.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Please notify us immediately of any unauthorized use of your account.

Lux Cheveux shall not be liable for losses resulting from your failure to safeguard your login information.

10. PROHIBITED USE

Users may not:

• Send spam or unsolicited commercial communications.
• Upload viruses or malicious software.
• Attempt to damage or interfere with the website.
• Harass or threaten other users.
• Upload hateful, obscene, pornographic, or violent content.
• Engage in unlawful, misleading, or fraudulent activities.
• Attempt to gain unauthorized access to the website or its systems.

We reserve the right to remove content, suspend accounts, or permanently terminate access to the website at our sole discretion.

By submitting content to Lux Cheveux, you grant Lux Cheveux a perpetual, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and display such content in connection with our business.

11. LIABILITY AND INDEMNIFICATION

Lux Cheveux shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of this website or any products purchased through it.

You agree to indemnify and hold harmless Lux Cheveux, its officers, employees, affiliates, and agents from any claims, liabilities, damages, costs, or expenses arising from your violation of these Terms and Conditions.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

We reserve the right to terminate access to our website if these Terms are violated.

12. COMMENTS & COMPLAINTS

Questions, comments, or complaints may be directed to:

luxcheveinc@gmail.com

We will make every reasonable effort to resolve concerns promptly.

13. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any disputes arising from these Terms or your use of the website shall be resolved exclusively in the state or federal courts located within the State of Florida.

14. GENERAL

We reserve the right to modify these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

If any provision is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, labor disputes, transportation interruptions, government actions, or other force majeure events.

Failure by Lux Cheveux to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

Lux Cheveux reserves the right to amend, update, modify, or discontinue any portion of this website, these Terms and Conditions, or our services at any time without prior notice.

15. INTELLECTUAL PROPERTY

All content available on the Lux Cheveux website, including but not limited to logos, trademarks, graphics, photographs, product images, videos, text, product descriptions, website design, branding, and other materials, is the exclusive property of Lux Cheveux or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, republished, distributed, modified, transmitted, or otherwise used without the prior written permission of Lux Cheveux.

Unauthorized use of any content may violate intellectual property laws and may result in legal action.

16. PRIVACY

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using this website, you consent to the collection and use of your information in accordance with our Privacy Policy.

17. SHIPPING, LOST PACKAGES & PROMOTIONS

Shipping delivery estimates are provided by the shipping carrier and are not guaranteed.

Lux Cheveux is not responsible for shipping delays caused by carriers, weather, customs, or events beyond our control.

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.

Once a package is marked as delivered by the shipping carrier, Lux Cheveux is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file a claim when applicable.

Discount codes and promotional offers cannot be applied retroactively, have no cash value, and may be modified or discontinued at any time without notice.

Lux Cheveux reserves the right to refuse or cancel orders suspected of fraud, abuse of promotional offers, or unauthorized resale of our products.